Editing discounts in an order
You can edit your order to add, adjust, or remove a discount from an item in an order, and you can manage discounts for both fulfilled and unfulfilled items. Editing discounts after an order is placed can help you accommodate customer requests, fix pricing errors, or apply promotional offers.
When you edit an order, the order total is updated to reflect these changes and the order displays whether a refund is owed to the customer or a balance is owed to you. Depending on the adjustment to your order, you might need to issue a refund or collect payment from your customer.
You can also apply a discount to a line item directly from the refund page without navigating to the order editing flow.
Before you edit an order, review the considerations for editing orders, including discount editing limitations.
On this page
Add a discount to an item in an order
You can add a discount to individual fulfilled and unfulfilled items in an order.
If you have multiple quantities of the same item in a single line, then you can apply one discount to the entire line item. If the items are listed as separate line items, then you need to add a separate discount to each line item individually.
If a line item is partially fulfilled, then you can't add a discount to that item. For example, if quantity 1 is unfulfilled, and quantity 2 is fulfilled, but they come from the same line item, then you can't add a discount to either quantity.
Steps:
Desktop
From your Shopify admin, go to Orders.
Click the order that you want to edit.
Click Edit.
For the item that you want to add a discount to, click the item price.
From the Discount type drop-down menu, select a discount type.
Depending on the discount type that you select, in the Discount value (per unit) or Discount value field, enter the discount amount.
Optional: In the Reason for discount field, enter a note about the discount reason. This note is displayed to your customer.
Click Done.
After you finish editing the order, review and update the order.
Mobile
From the Shopify app, tap the
icon
.Tap the order that you want to edit.
Tap
or 
, and then tap Edit.For the item that you want to add a discount to, tap the item price.
From the Discount type drop-down menu, select a discount type.
Depending on the discount type that you select, in the Discount value (per unit) or Discount value field, enter the discount amount.
Optional: In the Reason for discount field, enter a note about the discount reason. This note is displayed to your customer.
Tap Save or ✓.
Tap Review changes, review the changes to your order, and then tap Update order.
Adjust a discount for an item in an order
You can manually adjust a discount for an existing item in an order.
Steps:
Desktop
From your Shopify admin, go to Orders.
Click the order that you want to edit.
Click Edit.
For the item that you want to adjust a discount, click the item price, and then click the discount that you want to edit.
Adjust the discount details.
Click Done.
After you finish editing the order, review and update the order.
Mobile
- From the Shopify app, tap the icon
.
- Tap the order that you want to edit.
- Tap or , and then tap Edit.
- For the item that you want to adjust a discount, tap the item price, and then tap the discount that you want to edit.
- Edit the discount details, and then tap Done
- Tap Review changes, review the changes to your order, and then tap Update order.
Remove a discount from an item in an order
You can remove a discount on an existing item in an order.
Steps:
Desktop
From your Shopify admin, go to Orders.
Click the order that you want to edit.
Click Edit.
For the item that you want to remove a discount from, click the item price, and then click Remove discount.
After you finish editing the order, review and update the order.
Mobile
- From the Shopify app, tap the icon
.
- Tap the order that you want to edit.
- Tap or , and then tap Edit.
- For the item that you want to remove a discount from, tap the item price to open the discount details.
- Tap Remove discount.
- Tap Review changes, review the changes to your order, and then tap Update order.
Reviewing and updating an edited order
After you edit an order, you need to review the updated order total and verify that it's accurate. Depending on the edits you make, the total cost of the order might increase or decrease from what your customer paid at checkout.
Review the following table to learn more about the flow of funds when editing orders and what actions you need to take in specific situations.
| Situation | Example | Action |
|---|---|---|
| The total order decreases and you owe the customer money. The order summary displays that there's a refund amount that you owe. | You remove an item or decrease an item quantity in an order. | You need to issue a refund to your customer. The refund isn't complete when you edit an order and send your customer a notification. You need to refund your customer after you update the order. |
| The order total increases and the customer owes you money. The order summary displays that there is an amount to collect. | You add a new product, increase an item quantity, or add a custom shipping fee. | You need to collect payment by sending an invoice to your customer with a link to the checkout page, or you can accept payment for the order. |
| The order total doesn't change. | You add a custom item that has a 0 price. | No action is required. You can choose whether you want to send a notification about the edit to your customer. |
After you edit an order, you can customize the order edit invoice or notification that's sent to your customer by editing the template.