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Editing customer details on an order

You can edit the customer details on an order from the Orders page of your Shopify admin. You can update the shipping address, contact information, and customer link after an order is placed, but you can't edit the billing address.

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Edit a customer's shipping address

You can update a customer's shipping address after an order is placed, such as when they entered the wrong address or moved.

When you change the customer's shipping address, you might be prompted to review address validation or tax adjustments:

  • Address validation: If it isn't possible to deliver to the address that you enter, then a warning or error is displayed. Learn more about validating addresses in your Shopify admin.
  • Tax adjustments: Changing the destination on an order can recalculate taxes, and you choose how to collect or refund the difference.

Considerations for recalculating taxes on shipping address changes

When you change the shipping address on an order, taxes are recalculated based on the new destination. The Summary card in the Edit shipping address dialog displays the previous taxes, the new taxes, and the difference to collect or refund.

Review the following considerations that apply when taxes are recalculated:

  • Taxes are recalculated only for unfulfilled orders.
  • Items or exchange items added to an order after a shipping address change are taxed based on the order's current shipping address.
  • If an order can't be edited because of order edit restrictions, such as imported orders, Shop Pay Installments orders, or orders that use local delivery, then taxes can't be changed.
  • If the new tax is higher than the original, then you can send the customer an invoice for the difference, or track it on the order details page to collect it later.
  • If the new tax is lower than the original, then you can refund the difference to the customer after saving.

Steps:

Desktop

  1. From your Shopify admin, go to Orders.

  2. Click the order that you want to edit.

  3. In the Customer section, click Horizontal menu, and then click Edit shipping address.

  4. Update the address fields.

  5. Optional: If a validation warning or error is displayed, then resolve the address issue.

  6. Optional: If a tax adjustment is displayed, then review the Summary card for the difference, and then use the actions to do one of the following:

    • To send an invoice for the outstanding amount to the customer, select Send invoice.
    • To track the outstanding amount from the order details page, make sure Send invoice isn't selected.
    • If the new tax is lower than the original, then refund the difference to the customer after saving.

  7. Click Save.

Mobile
  1. From the Shopify app, tap the Orders icon .
  2. Tap the order that you want to edit.
  3. In the Customer section, tap Horizontal menu or Vertical menu, and then tap Edit shipping address.
  4. Update the address fields.
  5. Optional: If a validation warning or error is displayed, then resolve the address issue.
  6. Optional: If a tax adjustment is displayed, then review the Summary card for the difference, and then use the actions to do one of the following:
    • To send an invoice for the outstanding amount to the customer, select Send invoice.
    • To track the outstanding amount from the order details page, make sure Send invoice isn't selected.
    • If the new tax is lower than the original, then refund the difference to the customer after saving.
  7. Tap Save or ✓.

Edit a customer's contact information

You can update the email address or phone number on an order without changing the customer's profile, or you can save the new information to the customer's profile at the same time.

Steps:

Desktop

  1. From your Shopify admin, go to Orders.

  2. Click the order that you want to edit.

  3. In the Customer section, click Horizontal menu, and then click Edit contact information.

  4. Update the relevant fields.

  5. Optional: To save the new information to the customer's profile, select Update customer profile.

  6. Click Save.

Mobile
  1. From the Shopify app, tap the Orders icon .
  2. Tap the order that you want to edit.
  3. In the Customer section, tap Horizontal menu or Vertical menu, and then tap Edit contact information.
  4. Update the relevant fields.
  5. Tap Save or ✓.

Remove a customer from an order

You can remove a customer from an order to unlink the order from their profile. This doesn't remove the customer from your customer list in your Shopify admin.

Steps:

  1. From your Shopify admin, go to Orders.

  2. Click the order that you want to edit.

  3. In the Customer section, click Horizontal menu, and then click Remove customer.

  4. In the confirmation dialog, click Remove customer.