Shipping with InPost UK

Review the following considerations when shipping with InPost UK:

• Pickups aren't available with InPost UK. You need to drop off your packages at an InPost drop-off location.
• To purchase InPost UK shipping labels, the location fulfilling the order must have a +44 country code phone number.
• Either a customer email address or a customer phone number is required to purchase InPost UK shipping labels.
• InPost UK doesn't offer signature on delivery or proof of age on delivery services.
• InPost UK in Shopify ships only domestically within the United Kingdom and doesn't support international destinations.
• Make sure that the products you're shipping meet the InPost prohibited items requirements.

You can drop off your products at an InPost Shop. Find your nearest InPost Shop.

You can ship packages using InPost UK only within the United Kingdom, with the InPost Direct: Store to Door shipping service. InPost UK doesn't have guaranteed delivery times, but they aim to deliver shipments within 2 working days. The day that the package is dropped off isn't included in this estimate.

Package requirements for InPost UK domestic shipments

• maximum weight is 10 kg (22 lb)
• maximum dimensions are 90 x 50 x 50 cm (35.4 x 19.6 x 19.4 inches)

If you're using InPost UK in Shopify and your shipment is lost or damaged, then you can submit a shipping claim with Shopify Support.

Included carrier coverage for InPost UK shipments

InPost UK offers coverage for lost or damaged packages up to a maximum of £25 GBP plus the cost of the shipping label.

Submit a claim for lost or damaged InPost UK shipments

If your InPost UK shipment is lost or damaged, then you need to submit your claim as soon as you discover that a package was lost or damaged. InPost UK needs to receive notice of a claim within 11 days from the date that the package was dropped off at an InPost drop-off location. Shopify Support also needs time to process and direct your claim to InPost UK before the liability period expires with the full information requested below.

To initiate a shipping claim with InPost UK, submit a shipping claim in the Shopify admin and include the following information in your claim:

• proof of value of the products in the order, such as a copy of the order confirmation page
• for damaged packages, photos that display:
  • all of the items in the package
  • the damaged goods in their entirety
  • internal packaging used for shipment
  • external packaging with the shipping label clearly visible
• for lost shipments where the tracking shows as delivered, you must also include a signed Denial of Receipt (DOR) from the customer.

Get a Denial of Receipt for your InPost UK shipment

If a shipment is marked as delivered but your customer reports that they didn't receive it, then you must obtain a signed Denial of Receipt (DOR) from the customer before you submit a claim.

Steps:

1. Download and send the Denial of Receipt form to your customer.
2. Ask your customer to print the form and complete it entirely by hand, including the signature. Typed or electronically filled forms will not be accepted.
3. Have your customer return the completed form to you as a clear photo. Only fully completed forms are accepted.
4. After you receive the signed DOR, you can include it with your claim submission.

To get help with your shipment after it has been given to InPost UK, such as attempting to reroute a shipment, you can contact Shopify Support.