Shipping with Yodel

If you're shipping from a fulfillment location in the United Kingdom, then you can buy shipping labels from Yodel. You can drop off packages at a drop-off location and ship them domestically.

The shipping rates that you're charged are based on Shopify's account with Yodel.

Considerations for shipping packages with Yodel

Review the following considerations when shipping with Yodel:

Pickups aren't available with Yodel. You need to drop off your packages at a Yodel Direct location.
To purchase Yodel shipping labels, the location fulfilling the order must have a +44 country code phone number.
Either a customer email address or a customer phone number is required to purchase Yodel shipping labels.
Yodel doesn't offer signature on delivery or proof of age on delivery services.
Yodel in Shopify, ships only domestically within the United Kingdom and doesn't support international destinations.
Make sure that the products you're shipping meet the Yodel prohibited items requirements.

Getting your products to Yodel

You can drop off your products at a Yodel Direct location. Find your nearest Yodel Direct location.

Domestic shipping with Yodel

You can ship packages using Yodel only within the United Kingdom. Yodel doesn't have guaranteed delivery times, but they aim to deliver shipments within 2 working days. The day that the package is dropped off isn't included in this estimate.

Package requirements for Yodel domestic shipments

maximum weight is 10 kg (22 lb)
maximum dimensions are 90 x 50 x 50 cm (35.4 x 19.6 x 19.4 inches)

Submitting shipping claims for Yodel shipments

If you're using Yodel in Shopify and your Yodel shipment is lost or damaged, then you can submit a shipping claim with Shopify Support.

Included insurance coverage for Yodel shipments

Yodel offers coverage for lost or damaged packages up to a maximum of £25 GBP plus the cost of the shipping label.

Submit a claim for lost or damaged Yodel shipments

If your Yodel shipment is lost or damaged, then you need to submit your claim as soon as you discover that a package was lost or damaged. Yodel needs to receive notice of a claim within 11 days from the date that the package was dropped off at a Yodel Direct location. Shopify Support also needs time to process and direct your claim to Yodel before the liability period expires with the full information requested below.

To initiate a shipping claim with Yodel, submit a shipping claim in the Shopify admin and include the following information in your claim:

proof of value of the products in the order, such as a copy of the order confirmation page
for damaged packages, photos that display:
- all of the items in the package
- the damaged goods in their entirety
- internal packaging used for shipment
- external packaging with the Yodel shipping label clearly visible
for lost shipments where the tracking shows as delivered, you must also include a signed Denial of Receipt (DOR) from the customer.

Get a Denial of Receipt for your Yodel shipment

If a shipment is marked as delivered but your customer reports that they didn't receive it, then you must obtain a signed Denial of Receipt (DOR) from the customer before you submit a claim.

Steps:

Download and send the Yodel Denial of Receipt form to your customer.
Ask your customer to print the form and complete it entirely by hand, including the signature. Typed or electronically filled forms will not be accepted.
Have your customer return the completed form to you as a clear photo. Only fully completed forms are accepted.
After you receive the signed DOR, you can include it with your claim submission.

Requesting support for Yodel shipments

To get help with your shipment after it has been given to Yodel, such as attempting to reroute a shipment, you can contact Shopify Support.