Shipping with UPS in Canada

Review the following considerations when shipping with UPS:

• UPS doesn't support PO box addresses as the shipping origin or destination.
• You can ship your packages within Canada, to the United States, and to international destinations. The services available differ by destination.
• Package pickups aren't available with UPS through Shopify in Canada.
• To purchase UPS shipping labels, you must have a fulfillment location based in Canada.
• You can't ship regulated products, such as tobacco, alcoholic beverages, dangerous goods, or lithium batteries.
• When buying a UPS shipping label, you need to confirm whether you're shipping pharmaceuticals. If you're shipping pharmaceuticals, then you need to agree that you comply with local and destination laws for selling and shipping pharmaceuticals.
• The UPS Canada integration supports only label purchases. There are no carrier calculated rates available for checkout.

You can drop off your products at a UPS drop-off location.

The first time that you purchase a UPS label through Shopify, you're prompted to enter a return address. If a UPS shipment needs to be returned or was rejected by the receiver, then UPS delivers the shipment to the return address that enter during setup, not the return address on the label.

If you need to change your return address, then contact Shopify Support with your new return address.

UPS deliveries are made from Monday to Friday across Canada. UPS Standard deliveries are available in certain metropolitan areas on Saturdays. You can check if your customer's address is in one of these areas by referring to the UPS website.

You can ship packages domestically using the following UPS shipping services:

Description of UPS domestic shipping service types

Shipping Service	Delivery Timeline	Description
UPS Standard	1-5 business days	An economical way to ship small packages within Canada
UPS Expedited	2 business days	Ship orders quickly within Canada that don't require overnight service
UPS Express	Next business day	Ship orders arriving the next business day
UPS Express Early	Next business day in the morning	Ship orders overnight to arrive in the morning
UPS Express Saver	Next business day in the afternoon	Ship orders to arrive in the afternoon of the next business day in most metropolitan areas

To learn more about UPS domestic shipping rates, refer to the UPS domestic shipping website.

Package requirements for UPS domestic shipments

The following are the maximum values that UPS allows for domestic shipments:

• maximum weight is 150 lb (68 kg)
• maximum length and girth combined is 165 inches (419 cm)
• maximum length is 108 inches (274 cm)

For more information about package requirements, refer to the UPS website.

You can ship packages from Canada to the United States and to other international destinations. The following UPS shipping services are available, and which ones you see depends on your customer's destination:

Description of UPS shipping service types for destinations outside Canada

Shipping Service	Destinations
UPS Worldwide Express	United States and international destinations
UPS Worldwide Express Saver	United States and international destinations
UPS Worldwide Expedited	United States and international destinations
UPS Express Air Early AM	United States
UPS Standard	United States
UPS 3 Day Select	United States

Duties, taxes, and brokerage fees might apply to your customers when you ship outside Canada.

If you're using UPS with shipping labels in Canada and your UPS shipment is lost or damaged, then you can submit a shipping claim with Shopify Support.

Included insurance coverage for UPS shipments

Insurance is included when you purchase a shipping label from UPS. Shipping services that include insurance coverage cover a maximum of $100 CAD.

Submitting a shipping claim for lost or damaged UPS shipments

If a shipment is lost or damaged, then submit a shipping claim in the Shopify admin.

You should submit your claim as soon as you discover that a package was lost or damaged. UPS must receive notice of a claim within 60 days after delivery of the package or, in case of a lost package, within 60 days after the scheduled delivery date. Shopify Support also needs time to process and direct your claim to UPS before the liability period expires.

Include the following information in your claim:

• a description of the issue
• the receiver's phone number

For damaged packages, you also need to include the following information:

• a description of the damage
• who is currently in possession of the package and contents
• if the shipment is available for inspection by UPS
• what type of exterior and interior packaging and material was used for the shipment
• how was the package sealed
• an invoice or a screenshot of the order confirmation page that shows the value of the contents

UPS also requires the following three photos to review a damage claim:

• the outside of the package, showing the damage, or the top and two sides of the package when the outside isn't damaged
• the damaged item and the packaging material, showing how the item was packed, with all the contents inside the package
• a close-up of the shipping label on the package, with the tracking number readable

If your customer is in possession of the shipment, then ask them to keep the original box and packaging, and any damaged contents that are received for inspection. UPS might request a damage inspection of the contents and the original packaging as part of the damage claim process.

Submitting a shipping claim for late UPS packages

If a shipment sent with a service that supports guaranteed delivery, is late, you can submit a shipping claim in the Shopify admin.

You need to make your claim for a refund of the label cost within 15 calendar days of the scheduled delivery date. The delivery date is the date listed in the ups.com tracking details, or in your proof of delivery, whichever is later. UPS deliveries are made from Monday to Friday.

Include the following information in your claim:

• the date the package was received by UPS and the latest date by which the package should have been delivered
• the receiver's phone number

To get help with your UPS shipment, such as intercepting or rerouting a package, contact Shopify Support.

Requesting support for UPS shipments

If you're using UPS with shipping labels and you need help, then refer to the following table to learn who to contact.

Who to contact when you need help with UPS and shipping labels based on your needs

Situation	Contact
Get help before you buy a label.	Shopify Support
Get assistance after buying a label, such as intercepting or rerouting a package.	Shopify Support
Submit a claim.	Submit a shipping claim to UPS through the Shopify admin
Dispute a shipping adjustment.	Shopify Support