Shipping with SEUR

If you're shipping from a fulfillment location in Spain, then you can buy shipping labels from SEUR. You can drop off packages at a drop-off location and ship them domestically.

The shipping rates that you're charged are based on Shopify's account with SEUR.

Considerations for shipping packages with SEUR

• Shipping with SEUR ships only domestically within Spain and doesn't support international destinations.
• Pickups aren't available with SEUR. You need to drop off your package at a SEUR location.
• Make sure that your shipment meets SEUR's special and forbidden goods requirements.

Getting your products to SEUR

You can drop your products off at a SEUR location. Find your nearest SEUR location.

Currently, pickups with SEUR aren't supported in Shopify.

Domestic shipping with SEUR

SEUR doesn't have guaranteed delivery times, but aims to deliver shipments within 24 hours. This timeline might be extended for an additional 24 hours for deliveries to remote locations.

Review the following table to learn more about SEUR shipping services within Spain:

If your shipment fails to deliver, then after 2 failed delivery attempts, the shipment is left at a collection counter or office. Packages are held for 5 calendar days at a SEUR collection counter, or 10 calendar days at a SEUR office. If the consignee doesn't collect the shipment within the hold time, then the parcel is returned to the sender.

Package requirements for SEUR domestic shipments

The following are the maximum values that SEUR allows for domestic shipments:

• Maximum weight is 20 kg (44 lb)
• The maximum sum of the dimensions of the package (length + width + height) is 170 cm (66.9 inches)
• No single dimension of the package can exceed 100 cm (39.3 inches)

Submitting shipping claims for SEUR shipments

If you're using SEUR through Shopify and your SEUR shipment is lost or damaged, then you can submit a shipping claim with Shopify Support.

Included insurance coverage for SEUR shipments

SEUR offers coverage of up to €6.66 EUR per kg of package weight for lost and damaged packages.

Submitting a shipping claim for a lost SEUR shipment

If your SEUR shipment is lost, then you can submit a claim within 26 days of the date that the package was dropped off at a SEUR location.

To initiate a shipping claim with SEUR, submit a shipping claim in the Shopify admin. Include the following information in your claim:

• A supplier invoice showing your cost of goods for the merchandise, not the retail price your customer paid. The invoice should note the percentage markup for the retail cost of the product.
• A description of the packaging used

Submitting a shipping claim for a damaged SEUR shipment

If your SEUR shipment is damaged, then you can submit a claim within 5 days of the date that the package was dropped off at a SEUR location. To initiate a shipping claim with SEUR, submit a shipping claim in the Shopify admin. Include the following information in your claim:

• A supplier invoice showing your cost of goods for the merchandise, not the retail price your customer paid. The invoice should note the percentage markup for the retail cost of the product.
• A description of the packaging used
• Photos of the outside of the package with the SEUR label on the package
• Photos of the inside of the package
• Photos of the damaged items

Requesting support for SEUR shipments

If you're using SEUR through Shopify and you need help, then you can contact Shopify Support. You can also submit shipping claims for SEUR shipments that are lost or damaged.

Rerouting a SEUR shipment

You can request a shipment reroute only if the package isn't in transit or delivered. To reroute your shipment, you need to contact Shopify Support and provide the following information:

• Tracking number
• The new delivery address