Shipping with Poste Italiane

If you're shipping from a fulfillment location in Italy, then you can buy shipping labels from Poste Italiane. You can schedule pickups or drop off your packages, and ship products to your customer's address or to a pickup point within Italy. The shipping rates that you're charged are based on Shopify's account with Poste Italiane.

Considerations for shipping packages with Poste Italiane

Review the following considerations when shipping with Poste Italiane:

Shipping with Poste Italiane is available only for domestic shipping within Italy.
To purchase Poste Italiane shipping labels, you must have a fulfillment location based in Italy.
Poste Italiane doesn't support claims for late shipments.
You can't reroute a Poste Italiane shipment.
You can't drop off packages that are shipped with Poste Delivery Business Express. You need to schedule a pickup.
You can't schedule a pickup for packages that are shipped with a Poste Delivery Business Standard service. You need to drop off your package.
Envelope package types, such as bags, aren't supported with Poste Italiane. You can use soft pack or box packages.

Getting your products to Poste Italiane

How you hand your package over to Poste Italiane depends on the shipping service that you use.

Schedule a pickup

You need to schedule a shipment pickup by calling the Poste Italiane directly at 800.160.000 or through Poste Italiane website. To schedule a pickup, you need to provide the Poste Italiane tracking number that you can find on your shipping label.

Poste Delivery Business Express shipments can only be sent by scheduling a pickup.

Drop off your package

If you're shipping with a Poste Delivery Business Standard service, then you need to drop off your package. You can't schedule a pickup for these services. You can drop off packages at a Poste Italiane location.

Your package needs to have a Poste Italiane shipping label attached before you drop it off.

Domestic shipping with Poste Italiane

Poste Italiane delivers shipments from Monday to Friday excluding holidays.

Poste Italiane domestic shipping services, including how to send your package and the maximum weight and dimensions for each service
Shipping service	Description	Sending your package	Maximum weight	Maximum dimensions
Poste Delivery Business Standard Shop to Home Delivery	Delivers packages to your customer's address within 1-2 business days.	Drop off your package	15 kg (33 lb)	Longest side 56 cm (22.05 inches), second longest side 37 cm (14.57 inches), shortest side 36 cm (14.17 inches). The sum of the length, plus twice the height, plus twice the width can't exceed 220 cm (86.61 inches).
Poste Delivery Business Express - Solo ritiro disponibile	Delivers packages to your customer's address within 1-2 business days.	Schedule a pickup	70 kg (154 lb)	No two dimensions can exceed 280 cm (110.23 inches) and 170 cm (66.92 inches), respectively. The sum of the package dimensions can't exceed 450 cm (177.16 inches).
Poste Delivery Business Standard Shop to Delivery Points	Delivers packages to a delivery point within 1-2 business days.	Drop off your package	15 kg (33 lb)	Longest side 56 cm (22.05 inches), second longest side 37 cm (14.57 inches), shortest side 36 cm (14.17 inches). The sum of the length, plus twice the height, plus twice the width can't exceed 220 cm (86.61 inches).
Poste Delivery Business Standard Shop to Post Office	Delivers packages to a post office pickup point within a maximum of 4 business days.	Drop off your package	15 kg (33 lb)	Longest side 56 cm (22.05 inches), second longest side 37 cm (14.57 inches), shortest side 36 cm (14.17 inches). The sum of the length, plus twice the height, plus twice the width can't exceed 220 cm (86.61 inches).
Poste Delivery Business Standard Shop to Lockers	Delivers packages to a Poste Italiane locker pickup point within a maximum of 4 business days.	Drop off your package	15 kg (33 lb)	Longest side 56 cm (22.05 inches), second longest side 37 cm (14.57 inches), shortest side 36 cm (14.17 inches). The sum of the length, plus twice the height, plus twice the width can't exceed 220 cm (86.61 inches).

Poste Italiane pickup points

To deliver to a pickup point with Poste Italiane, you must first set up shipping to a pickup point.

After you've selected which locations can deliver to a pickup point and edited your rates, your customers can choose Ship to pickup point as their delivery method, and then select the pickup point where they want their order delivered.

Packages can be picked up at post offices, delivery points, and lockers. After the shipment is delivered to a pickup point, your customer receives an SMS or an email notification that their shipment is ready for pickup. If your customer doesn't collect their shipment from the pickup point within a specific time period, then Poste Italiane automatically returns the shipment to the sender.

Review the following table to learn more about Poste Italiane pickup points:

Types of Poste Italiane pickup point within Italy and how long your customer has to collect a package from each one
Pickup point	Description
Post office	Local post offices within Italy. Packages must be picked up within 10 days.
Delivery point	Partner locations such as shops, bars, and newsstands within Italy. Packages must be picked up within 10 days.
Locker	Self-service Poste Italiane lockers within Italy. Packages must be picked up within 10 days.

Package requirements for Poste Italiane shipments

Review the following package size requirements for Poste Delivery Business Express shipments:

minimum height is equal to or above 1 cm (0.39 inches)
maximum weight is 70 kg (154 lb)
maximum sum of package dimensions is 450 cm (177.16 inches)
no two dimensions can exceed 280 cm (110.23 inches) and 170 cm (66.92 inches), respectively.

Review the following package size requirements for Poste Delivery Business Standard shipments:

minimum height is equal to or above 1 cm (0.39 inches)
maximum weight is 15 kg (33 lb)
maximum length is 56 cm (22.05 inches), maximum height is 37 cm (14.57 inches), and maximum width is 36 cm (14.17 inches)
the sum of the length, plus twice the height, plus twice the width can't exceed 220 cm (86.61 inches)
if a package exceeds 5 kg (11 lb), or measures more than 50 cm x 28 cm x 32 cm (19.69 x 11.02 x 12.6 inches), then the package is charged by volumetric weight rather than actual weight.

Package dimensions must be entered as whole numbers greater than zero. Decimal values are rounded up.

Submitting shipping claims for Poste Italiane shipments

If you're using Poste Italiane through Shopify and your Poste Italiane shipment is lost or damaged, then you can submit a shipping claim with Shopify Support.

Included insurance coverage for Poste Italiane shipments

Poste Italiane offers coverage of €1 EUR per kilogram. If a claim is approved, then the cost of the shipping label is reimbursed in addition to the value of the contents.

Submit a shipping claim for a lost Poste Italiane shipment

If your Poste Italiane shipment is lost, then you can submit a claim within 17 days from the date that the shipment was picked up/dropped off.

To initiate a shipping claim with Poste Italiane, submit a shipping claim in the Shopify admin.

Include the following information in your claim:

cost invoice showing the value of the contents
description of the package and lost items
a filled in letter of complaint

If tracking shows that the shipment was delivered but your customer didn't receive it, then you also need to include a formal police report (denuncia). Claims of this type are rejected without one.

Submit a shipping claim for a damaged Poste Italiane shipment

If your Poste Italiane shipment is damaged, then you can submit a claim within 5 days from the delivery date.