Shipping with Evri

If you're shipping from a fulfillment location in the United Kingdom, then you can buy shipping labels from Evri. You can drop off packages at a drop-off location and ship them domestically.

The shipping rates that you're charged are based on Shopify's account with Evri.

Considerations for shipping packages with Evri

Review the following considerations when shipping with Evri:

• Shipping with Evri ships only domestically within the United Kingdom and doesn't support international destinations.
• Evri doesn't support shipments to the Channel Islands, PO boxes, or British Forces Post Office locations.
• Pickups aren't available with Evri. You need to drop off your packages at a Evri parcel drop off location.
• To purchase Evri shipping labels, you must have a fulfillment location based in the United Kingdom.
• Review Evri's guidelines on how to wrap a parcel to ensure that your shipments meet Evri's packaging standards
• Make sure that the products you're shipping meet the Evri's prohibited items requirements.
• The Evri integration supports only label purchases. There are no carrier calculated rates available for checkout.

Getting your products to Evri

You can drop your products off at a myEvri ParcelShop location. Find your nearest ParcelShop location.

Currently, pickups with Evri aren't supported in Shopify.

Domestic shipping with Evri

Package requirements for Evri domestic shipments

The following are the maximum values that Evri allows for domestic shipments:

• maximum weight is 15 kg (33 lb)
• maximum girth is 245 cm (96.5 inches)

For more information about package requirements, refer to the Evri website.

Evri pickup points

To deliver to a pickup point with Evri, you must first set up shipping to a pickup point.

After you've selected which locations can deliver to a pickup point and edited your rates, your customers can choose Ship to pickup point as their delivery method, and then select the pickup point where they want their order delivered.

Packages can be picked up at Evri ParcelShop locations. After the shipment is delivered to a pickup point, your customer receives an SMS or an email notification that their shipment is ready for pickup. If your customer doesn't collect their shipment from the pickup point within a specific time period, then Evri automatically returns the shipment to the sender.

Review the following table to learn more about Evri pickup points:

Submitting shipping claims for Evri shipments

If you're using Evri through Shopify and your Evri shipment is lost or damaged, then you can submit a shipping claim with Shopify Support.

Included insurance coverage for Evri shipments

Evri offers up to £25 GBP coverage for lost and damaged packages. Label costs are not reimbursed.

Submit a shipping claim for lost or damaged Evri shipments

You can submit a claim for lost and damaged Evri shipments. Claims must be made within 23 days from the shipping label creation date. Damage claims are only eligible if the shipment is marked as delivered, there is no coverage for transit damage if the shipment is discarded/destroyed. Claims for late shipments or shipments with missing items aren't supported. If a shipment is scanned as Return to Sender by Evri, then such a shipment is no longer eligible for a claim.

To open a shipping claim with Evri, submit a shipping claim in the Shopify admin.

Include the following information in your claim:

• the postcode of the delivery address
• the value of the items in the shipment
• the product category for the items, such as “Clothing and accessories - Footwear”
• a description of each product, such as “Brown, size 5 boots”
• the details of the claim, such as whether an item was lost or damaged

For damaged shipments, you also need to include the following information:

• at least two photos that display the damage:
  • one photo of the damaged product
  • one photo of the condition of the shipping package

For lost shipments where the tracking shows as delivered, you must also include a signed Denial of Receipt (DOR) from the customer.

Get a Denial of Receipt for your Evri shipment

If a shipment is marked as delivered but your customer reports that they didn't receive it, then you must obtain a signed Denial of Receipt (DOR) from the customer before you submit a claim.

Steps:

1. Download and send the Evri Denial of Receipt form to your customer.
2. Ask your customer to print the form and complete it entirely by hand, including the signature. Typed or electronically filled forms will not be accepted.
3. Have your customer return the completed form to you as a clear photo. Only fully completed forms are accepted.
4. After you receive the signed DOR, you can include it with your claim submission.

Getting support for Evri shipments

To get help with your shipment after it's been given to Evri, such as attempting to reroute a shipment or disputing an adjustment, you can contact Shopify Support.

Rerouting your Evri shipment

If a shipment that has been accepted by Evri needs to be returned or sent to a different delivery address, then you can request to reroute a shipment. Due to processing times for rerouting requests and the different parties involved in the shipment, rerouting shipments isn't always possible.

There is no fee to intercept a shipment unless the shipment needs to be relabeled. If a shipment needs to be returned to you, then there is an additional undelivered fee.

When you contact Shopify Support, make sure that you have the following information:

• The tracking number (also called the Evri barcode)
• The new delivery address

Disputing an adjustment for an Evri shipment

If you're incorrectly charged an adjustment, such as an adjustment for an incorrect shipment weight or oversized package, then you can dispute the adjustment.

When you contact Shopify Support, make sure that you have the following information:

• The tracking number (also called the Evri barcode)
• The reason for the dispute
• Any supporting evidence such as images, showing the measurement and weight of the shipment