Shipping with DHL Express in Europe
If you ship from a fulfillment location in Germany, the United Kingdom, France, Italy, or Spain, then you can buy shipping labels from DHL Express and ship your packages domestically and internationally. The shipping rates that you're charged are based on Shopify's account with DHL Express. DHL Express Europe rates aren't displayed at checkout.
Each supported country has its own DHL Express carrier in Shopify. After you set up a fulfillment location in a supported country, the corresponding DHL Express carrier is available for label purchases.
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Considerations for shipping with DHL Express in Europe
Review the following considerations when shipping with DHL Express from a European fulfillment location:
- Your fulfillment location must be in one of the supported origin countries: Germany, the United Kingdom, France, Italy, or Spain.
- Shipping rates are available at label purchase only. DHL Express Europe rates aren't displayed at checkout.
- All shipments are fully tracked.
- Labels that aren't scanned within 7 days are automatically deleted.
- DHL Express supports both DDP (Delivered Duty Paid) and DAP (Delivered At Place) for international shipments.
- Paperless trade documents are mandatory for international shipments. Customs documentation is submitted electronically.
- Harmonized System (HS) codes are required for international shipments.
- Dangerous goods and hazardous materials aren't supported.
Getting your products to DHL Express
Scheduled pickups are included with DHL Express in Europe at no additional cost. You can also drop off your packages at a DHL Express drop-off location.
Shipping services
DHL Express offers domestic and international shipping services from supported European fulfillment locations. Available services depend on your origin country and destination.
| Shipping service | Delivery timeline | Description |
|---|---|---|
| Express Domestic | 1 business day | Ships within the origin country. Remote areas might have longer delivery times. |
| Express Worldwide (EU) | 1-2 business days | Ships to destinations within the European Union. |
| Express Worldwide | 1-3 business days | Ships to international destinations outside the European Union. |
Supported origin countries
The following table lists the DHL Express carriers available in Shopify for European fulfillment locations:
| Origin country | Carrier name in Shopify | Available services |
|---|---|---|
| Germany | DHL Express Germany | Express Domestic, Express Worldwide (EU), Express Worldwide |
| United Kingdom | DHL Express UK | Express Domestic, Express Worldwide (EU), Express Worldwide |
| France | DHL Express France | Express Domestic, Express Worldwide (EU), Express Worldwide |
| Italy | DHL Express Italy | Express Domestic, Express Worldwide (EU), Express Worldwide |
| Spain | DHL Express Spain | Express Domestic, Express Worldwide (EU), Express Worldwide |
Package requirements
DHL Express has minimum and maximum package dimension and weight requirements. The following values apply across all European origins:
- Minimum package size is 10 cm x 15 cm x 1 cm (3.9 in x 5.9 in x 0.4 in).
- Maximum package size is 120 cm x 80 cm x 80 cm (47.2 in x 31.5 in x 31.5 in).
DHL Express prohibited items
Some items are prohibited from being shipped using DHL Express in Europe. To learn more about prohibited items, refer to DHL's guide for dangerous goods and prohibited items.
Delivery management
Customers can manage their deliveries using DHL Express's On Demand Delivery service. Customers can do the following by using On Demand Delivery:
- Reschedule the delivery date.
- Request delivery to a neighbor.
- Collect the package from a service point.
- Redirect the shipment to an alternative address.
For more information, refer to the DHL On Demand Delivery website.
Submitting shipping claims for DHL Express Europe shipments
If your DHL Express shipment from a European fulfillment location is lost or damaged, then you can submit a shipping claim with Shopify Support.
Submitting a claim for a lost shipment
All claims for loss or damage must be made within 30 days from the shipping date.
To submit a claim, submit a shipping claim in your Shopify admin. Include the following information:
- Proof of value, such as a commercial invoice. Proof of value should be the wholesale or manufactured cost, less VAT where applicable. This isn't the retail value of the items.
- Any communications between you and your customer.
- If the shipment is marked as delivered, then a declaration of loss from the receiver is required.
Submitting a claim for a damaged shipment
If your DHL Express shipment is damaged, then submit a shipping claim in your Shopify admin. Include the following information:
- Proof of value, such as a commercial invoice. Proof of value should be the wholesale or manufactured cost, less VAT where applicable. This isn't the retail value of the items.
- Photos of the damaged package and products.
- Any communications between you and your customer.
Requesting support for DHL Express Europe shipments
If you're using DHL Express in Europe through Shopify and you need help, then contact Shopify Support. You can also submit shipping claims for damaged or lost shipments.