Shipping with Chronopost

If you're shipping from a location in France, then you can buy shipping labels from Chronopost. You can ship your products from a Chronopost drop-off location to your customer's address within France. The shipping rates that you are charged are based on Shopify's account with Chronopost.

Considerations for shipping packages with Chronopost

Review the following considerations when shipping with Chronopost:

• Shipping with Chronopost ships domestically within France only, no international destinations are supported.
• You can't schedule pickups with Chronopost to collect your shipments in Shopify.
• To purchase Chronopost shipping labels, you must have a fulfillment location based in France.
• The Chronopost integration supports only label purchases. There are no carrier calculated rates available for checkout.

Getting your products to Chronopost

You can drop off your products at a Chronopost drop-off location. Find your nearest Chronopost drop-off location.

Domestic shipping with Chronopost

Review the following table to learn more about Chronopost shipping services within France:

Package requirements for Chronopost shipments

Only Box packaging is supported. Envelopes and Soft Packs are not supported.

The following are the maximum values that Chronopost allows for domestic shipments:

• maximum weight is 30 kg (66.1 lb)
• maximum length is 150 cm (59 inches)
• maximum sum of package dimensions (length + width + height) is 300 cm (118.11 inches)

The following are the minimum values that Chronopost allows for domestic shipments:

• 30.1 cm (11.85 inches) in length
• 21.1 cm (8.3 inches) in width
• 3.1 cm (1.22 inches) in height
• 201 g (0.44 lb) in weight

Submitting shipping claims for Chronopost shipments

If you're using Chronopost through Shopify and your Choronopost shipment is lost, damaged, or late, then you can submit a shipping claim with Shopify Support.

Included insurance coverage for Chronopost shipments

Chronopost offers coverage for lost and damaged packages up to €250 EUR per package.

The Chronopost 18 shipping service, as well as any packages that contain cell phone items, offer coverage of €23 EUR per kilogram, up to a maximum of €690 EUR per package.

Submit a shipping claim for a lost Chronopost shipment

If your Chronopost shipment is lost, then you can submit a claim within 30 days from the date of dispatch.

To initiate a shipping claim with Chronopost, submit a shipping claim in the Shopify admin.

Include a cost invoice showing the value of the contents in your claim. The invoice must conform to the following guidelines:

• the date on the invoice is before or the same as the date of the shipment
• written on a company letterhead
• includes a description of the contents, such as the type and number of items in the claim
• includes the wholesale value and amount, or the VAT rate and currency unit

Submit a shipping claim for a damaged Chronopost shipment

If your Chronopost shipment is damaged, then you can submit a claim within 3 calendar days from the delivery date.

To initiate a shipping claim with Chronopost, submit a shipping claim in the Shopify admin.

Include a cost invoice showing the value of the contents in your claim. The invoice must conform to the following guidelines:

• the date on the invoice is before or the same as the date of the shipment
• written on a company letterhead
• includes a description of the contents, such as the type and number of items in the claim
• includes the wholesale value and amount, or the VAT rate and currency unit

You must also provide the following photos:

• photos of the outside of the package with the label on the package
• photos of the inside of the package
• photos of the damaged items

Submit a shipping claim for a late Chronopost shipment

Chronopost 13 and Chronopost 18 are guaranteed services with fixed next-day transit times. If your Chronopost 13 or Chronopost 18 shipment fails to deliver the next business day, then the carrier will reimburse 50% of the label cost. To be eligible, you must submit a claim within 1 calendar day of delivery.

To initiate a shipping claim with Chronopost, submit a shipping claim in the Shopify admin.

Include a reason for the refund request in your claim. Packages that exceed the maximum size and weight requirements aren't eligible for a refund in the event of a late package.

Requesting support for Chronopost shipments

If you're using Chronopost through Shopify and you need help, then you can contact Shopify Support.

Rerouting a Chronopost shipment

You can request a shipment reroute only if the package isn't in transit or delivered. To reroute your shipment, you need to contact Shopify Support and provide the following information:

• tracking number
• the new delivery address

Your customers receive an email or a SMS about the scheduled delivery and then they can reroute or reschedule the delivery of the shipment. There are no additional charges for you or your customers for this service.

Disputing an adjustment for a Chronopost shipment

If you're incorrectly charged an adjustment, such as an adjustment for an incorrect shipment weight or oversized package, then you can dispute the adjustment.

When you contact Shopify Support, make sure to provide the following information:

• tracking number
• reason for the dispute
• any supporting documents or images, such as one that displays the measurement of a package