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Managing expiring Shopify Balance cards

All Shopify Balance cards, whether virtual or physical, have an expiration date. Review the process for renewing Shopify Balance cards to ensure transactions are successful and your business operations are uninterrupted.

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Changes to your Shopify Balance card upon renewal

When a Shopify Balance card is renewed, the card number remains constant but the expiry date and security code change. Make sure to update any recurring payments or saved card data with the new information to avoid disruptions in payment processing.

Notifications and reminders

To keep you informed about expiring cards, you receive an email notification 60 days before a virtual or physical Shopify Balance card is set to expire. Additionally, within your Shopify admin, you receive notifications stating that a Shopify Balance card is expiring soon. These notifications are displayed in multiple areas within the Balance section of your Shopify admin.

Replace an expiring virtual Shopify Balance card

If your Shopify Balance virtual card is expiring soon, then your virtual card is automatically replaced 45 days before its expiration date, which is 15 days after the initial notification you received. This replacement process is instant, meaning that your new virtual card is activated and ready for use immediately.

You can also manually request a virtual card replacement after the 60 days but 45 days before its expiration.

Steps:

  1. From your Shopify admin, go to Finance.

  2. In the Accounts section, select a Shopify Balance account that you want to replace a virtual card for.

  3. In the Cards section, select the card that you want to replace.

  4. Click Vertical menu, and then click Cancel and replace.

  5. In the Replace virtual Shopify Balance card dialog, click Replace card.

Your new virtual card is ready for use immediately, and you receive an email confirming the replacement. You might need to update the expiry date and security code for any recurring payments associated with the Shopify Balance virtual card.

Replace a physical Shopify Balance card

To replace a physical Shopify Balance card, a new card is shipped to the address on file, which is your billing address. The replacement card is automatically sent to you 45 days before the expiration date of your current card. During this period, you have 15 days to update the shipping address if necessary. If no action is taken, then the shipping process initiates automatically.

Throughout the replacement process, you receive email communications regarding the shipment and arrival of your new physical Shopify Balance card. You can continue using your expiring card until the physical card has been activated or until the expiry date has been reached.

Change the shipping address of a replacement physical Shopify Balance card

When you're replacing your card, you can change the address that you want your physical Shopify Balance card to be sent to.

Steps:

  1. From the email notification or the banner displayed in your Shopify admin, click Change address.
  2. Review your shipping details, and then click Confirm address.

Expedite the replacement of a physical Shopify Balance card

If your current Shopify Balance card is due to expire, then you can expedite the shipping of your replacement physical Shopify Balance card.

  1. From the email notification or the banner displayed in your Shopify admin, click Send replacement now.
  2. Update your shipping address, and then click Next.
  3. Review your shipping details, and then click Confirm address.

Certain events immediately begin the process for a new card to be shipped to your address. Because of this, you can't change your shipping address for a card's shipment after one of the following events takes place:

  • Clicking Save after editing your shipping address.
  • Clicking Send replacement now after requesting a new card.
  • Your existing card is 45 days from expiration.

If the address is incorrect, then you need to cancel and replace the card.