Managing your physical Shopify Balance card
When you create your Shopify Balance account, your virtual card is automatically activated. If you want a physical card, then you can request one. There's a limit of one virtual card and one physical card per store.
On this page
Request a physical Shopify Balance card
You can request a physical Shopify Balance card that you can use in-person from your Shopify admin or the Shopify Balance mobile app.
Steps:
Desktop
From your Shopify admin, go to Finance.
In the My cards section, select the virtual card that you want to request a physical card for.
Click Create card.
In the Cardholder field, select the cardholder.
In the Linked account field, select Main.
In the Card type field, select the Physical card type.
Add your mailing details.
Click Create card.
Shopify Balance mobile app
- From the Shopify Balance mobile app, tap the
icon. - Tap Ship physical card.
- Tap Order card.
- Enter or select your shipping address.
- Tap Save.
Check your physical card's delivery status
After you order your physical card, you can access your card's delivery status and estimated delivery date in the Balance section of your Shopify admin.
Steps:
From your Shopify admin, go to Finance.
Select your main Shopify Balance account.
In the Your Balance cards section, select the physical Shopify Balance card.
For security reasons, you might receive a prompt to authenticate your account again.
Activate a physical Shopify Balance card
After you receive your Shopify Balance card in the mail, you need to activate it before you can use it. To begin the process, you can scan the QR code on your package, go to your Shopify admin, or use the Shopify Balance mobile app.
Steps:
Desktop
From your Shopify admin, go to Finance.
In the My cards section, click Manage all cards.
Click Activate card.
Enter the last four digits of your Shopify Balance card, and then click Next.
Enter a four-digit Personal Identification Number (PIN) for your Shopify Balance card, and then click Next.
Enter your PIN again, and then click Confirm.
Enter the confirmation code sent to you by text message, and then click Activate. If you don't receive a text message with your code, then click Resend code.
Shopify Balance mobile app
- From the Shopify Balance mobile app, tap the icon.
- Tap the physical card that's ready to activate, and then tap Activate.
- Enter the last four digits of your Shopify Balance card, and then tap Continue.
- Enter a four-digit PIN for your Shopify Balance card, and then tap Continue.
- Re-enter your PIN, and then tap Continue. You're prompted to verify your identity using your passkey or Face ID.
Reorder a physical Shopify Balance card that wasn't delivered
If you have requested a physical card for your Shopify Balance account and there's an issue with the card being delivered, then you can order a new card.
Steps:
From your Shopify admin, go to Finance.
In the My cards section, click Manage all cards.
In the Cards section, select the card that wasn't delivered.
In the Activate your card to start spending banner, click request a new one.
Your undelivered card is canceled, and then a new card is shipped to you.
Replace your Shopify Balance card
Ordering a replacement card will cancel your current Shopify Balance card. Your new Shopify Balance card ships within 8 business days and is sent through standard shipping.
Steps:
From your Shopify admin, go to Finance.
In the My cards section, click Manage all cards.
In the Cards section, select the card that you want to replace.
Click
, and then click Cancel and replace.Select a reason for canceling and replacing your Shopify Balance card, and then click Next.
Make sure that your shipping address is correct, and then click Confirm and replace card.
Optional: To update your address, then click Edit, edit your address, and then click Confirm and replace card.
For security reasons, you might receive a prompt to authenticate your account again.