Customization options for the new Thank you and Order status page

Shopify has introduced a new foundation for checkout and accounts that's more secure, upgrade-safe, and lets you more easily customize your checkout and customer accounts pages. This includes a new version of the Thank you and Order status pages, which are customizable in the checkout and accounts editor.

If you've previously customized your Thank you and Order status pages with incompatible apps, scripts, or pixels, then you're required to upgrade and replace your existing customizations so that you and your customers can continue to benefit from Shopify's secure checkout platform.

If you haven't upgraded your Thank you and Order status pages yet, then follow your personalized upgrade guide in your Shopify admin. Your upgrade guide will help you customize your new Thank you and Order status pages based on the installed apps and customizations found on your existing pages.

This article describes the different solutions available to customize your Thank you and Order status pages by category, including the following options, when available:

Built-in Shopify features
Apps from the Shopify App Store
Custom apps

Learn more about upgrading your Thank you and Order status pages for stores on the Shopify Plus plan, or stores on non-Plus plans.

App collections by category

Many common customizations that you might want to make to your Thank you and Order status pages can be accomplished using apps. Refer to the following lists for links to curated app collections on the Shopify App Store to help you find an app that fits your business needs.

Tracking and analytics apps

The new Thank you and Order status pages support app pixels for tracking and analytics. You can configure app pixels using any app from the following Shopify App Store collections:

Learn more about app pixels.

Page customization apps

The apps in the following Shopify App Store collections have blocks that you use to customize the new Thank you and Order status pages.

A list of the page customization app collections by category.
Address validation	Age verification	Cash on delivery (COD)
Causes or donations	Chat	Digital products and downloads
Discounts	Displaying information or images	Editing or canceling orders
Fields, forms, and surveys	File uploads	Gifts
Giveaways and sweepstakes	Invoices and printing	Loyalty, rewards, and referrals
Order tracking	Package insurance	Payment installments
Pickup points	Preorders or backorders	Privacy and security
Product reviews	Reordering	Returns and exchanges
Scheduling pickup or delivery	Shipping and fulfillment	Subscriptions
Upsell and cross-sell

Learn more about using blocks.

More ways to customize the Thank you and Order status pages

Some common customizations that you might want to make to the new Thank you and Order status pages are possible using existing Shopify features, or installing apps from the Shopify App Store that integrate with blocks. You can also achieve some customizations using custom apps built by yourself or a developer.

If you have customizations on your existing Thank you and Order status pages that include the following categories, then review your options for replacing them.

A list of customization options by category.
Accessibility	Address validation	Authentication
Bundles	Cross border	Localization
Navigation	Payment	Payment installments
Pickup points	Pricing	Reordering
Privacy and security	Returns and exchanges	Scheduling pickup or delivery
Shipping and fulfillment	Styling

Accessibility

The new Thank you and Order status pages and blocks are designed to be accessible and compliant with Web Content Accessibility Guidelines (WCAG) and the Voluntary Product Accessibility Template (VPAT), and accessibility updates are applied automatically. To learn more, refer to the Shopify Accessibility Statement.

Address validation

Address validation customization options
Customization option	Description
Shopify features	Shopify checkout includes address autocomplete and validation settings in your Shopify admin when you set up address collection preferences.
Shopify App Store	Find apps with more address validation features in the Address validation Shopify App Store collection.
Custom apps	You can use Checkout UI extensions to validate addresses, display errors, and make suggestions that customers can accept. Developers can also customize the address autocomplete provider.

Authentication

Customers can view their Order status page without signing in for a certain amount of time. After a certain amount of time, the link expires, and a redacted view displays. The authentication options for your customer to view their order details after this time depend on which version of customer accounts you use:

If you're using the new version of customer accounts, then customers can either sign in to view their order details, or send a new link to the email or phone number they used at checkout.
If you use legacy accounts or have sign-in links turned off, then customers can only send a new link to the email or phone number they used at checkout.

Customers might also be prompted to sign in on the new Order status page in the following cases:

A block that you've added to your Order status page requires authentication
The customer navigates to another customer account page from the Order status page, when you're using the new version of customer accounts

You can also connect your own identity provider to customer accounts.

Bundles

Bundles customization options
Customization option	Description
Shopify features	Shopify Bundles is a free Shopify-built app that lets you create and edit fixed product bundles and multipacks from your Shopify admin. Learn more about product bundles.
Shopify App Store	Find apps with more bundles features in the Product bundle apps Shopify App Store collection. Many upsell and cross-sell apps also include product bundle features.
Custom apps	Developers can use the Cart Transform API to customize the pricing and merchandising of cart line items, which apply to the Thank you and Order status pages. This includes the following types of customizations: Expand a single cart line to form a bundle of components or add-on products Merge multiple cart lines into a single line that represents a bundle Update line items to override a product price, title, or image

Cross-border

Use Shopify's international sales tools to help you manage and expand your global sales.

Customizations per market aren't supported on the Thank you and Order status pages.

Localization

Localization customization options
Customization option	Description
Shopify features	The default text on the Thank you and Order status pages is translated to several languages by default. You can edit the default text on the Thank you and Order status pages in your theme content editor.
Shopify App Store	If you're using a block that integrates with an app from the Shopify App Store, then contact the app developer to confirm if the app supports multiple languages.

Customizations for Order status page, Thank you page, and footer navigation
Customization option	Description
Order status page navigation	The new Order status page is a customer account page. If you're using the new version of customer accounts, then navigation to customer account pages display in your store header in the customer account menu. If you're still using legacy customer accounts, or you've hidden customer accounts, then header navigation doesn't display on the new Order status page.
Thank you page navigation	You can use apps such as the Shopify Checkout Blocks app to customize the header and footer of the Thank you page with text, links, or images. Header customizations display under your shop name, and footer customizations display under the footer navigation of the page.
Footer navigation	When you add store policies they automatically display as footer links on the Thank you and Order status pages.

Payment options

Payment options customization options
Customization option	Description
Shopify features	To learn which payment options are available in your region, refer to Shopify Payments, Third-party payment providers, and additional payment methods.
Shopify App Store	Find apps with more payment options in the Payment option apps Shopify App Store collection.
Custom apps	Developers can rename, reorder, and sort the payment methods available to customers during checkout using the Payment Customization Function API.

Payment installments

Payment installments customization options
Customization option	Description
Shopify features	Shop Pay Installments offers customers the option to pay for their order in installments at checkout, and is supported in some countries. Learn more about Shop Pay Installments eligibility requirements.
Shopify App Store	Find apps with more installments payment options in the Payment installments Shopify App Store collection.

Pickup points

Pickup points customization options
Customization option	Description
Shopify features	Shipping to pickup points is supported in some countries. Learn more about requirements for using pickup points.
Shopify App Store	Find apps with more pickup points options in the Pickup points Shopify App Store collection.
Custom apps	Developers can generate custom pickup points to display at checkout using the Pickup Point Delivery Option Generator API.

Pricing

Pricing customization options
Customization option	Description
Shopify App Store	Find more pricing optimization apps in the Pricing apps Shopify App Store collection.
Custom apps	Developers can use the Cart Transform API to customize the pricing and merchandising of cart line items, which apply to the Thank you and Order status pages. This includes the following types of customizations: Expand a single cart line to form a bundle of components or add-on products Merge multiple cart lines into a single line that represents a bundle Update line items to override a product price, title, or image

Privacy and security

Privacy and security customization options
Customization option	Description
Shopify features	Shopify Checkout is secure, and all stores are PCI-compliant by default. Learn more about PCI compliance. Shopify's fraud analysis provides risk assessments on every order.
Shopify App Store	Find apps with more privacy and security options in the Privacy and security Shopify App Store collection.
Custom apps	Shopify protects customer information by ensuring that custom apps safely process protected customer data. Custom apps with the required scopes can interact with protected customer data. Developers can also use the Customer Privacy API to enhance the customer cookie consent experience.

Reordering

Reordering customization options
Customization option	Description
Shopify features	The new Order status page includes a Buy again button by default. You can hide the Buy again button from the checkout and accounts editor.
Shopify App Store	Find apps with more reordering options in the Reordering Shopify App Store collection.

Returns and exchanges

Returns and exchanges customization options
Customization option	Description
Shopify features	The new Order status page includes self-serve returns to let customers submit product return requests. Learn how to set up self-serve returns.
Shopify App Store	Find apps with more returns and exchange options in the Returns and exchanges Shopify App Store collection.

Scheduling pickup or delivery

Scheduling pickup or delivery customization options
Customization option	Description
Shopify features	You can set up expected pickup dates by selecting a processing time when you set up in-store pickup.
Shopify App Store	Find apps with more pickup or delivery scheduling options in the Scheduling pickup or delivery Shopify App Store collection.

Shipping and fulfillment

Shipping and fulfillment customization options
Customization option	Description
Shopify features	When you set up shipping and order fulfillment for your store, you can configure shipping profiles, expected delivery dates, local delivery, and in-store pickup. You can also configure order routing to automatically route orders to fulfillment locations based on a set of rules.
Shopify App Store	Find apps with more shipping and fulfillment options in the Shipping and fulfillment Shopify App Store collection.
Custom apps	Developers can customize delivery options, and use the Order Routing Location Rule Function API or Fulfillment Constraints API to customize order fulfillment. Learn more about building custom apps for order routing.

Styling

Styling customization options
Customization option	Description
Shopify features	You can customize branding for the new Thank you and Order status pages using the checkout and accounts editor. You can use the Checkout Branding API for additional branding customizations.
Shopify App Store	You can use the branding editor in the Shopify Checkout Blocks app, powered by the Checkout Branding API, to customize the appearance of your Thank you and Order status pages without having to modify any code.