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Voice and screen sharing in Sidekick

You can interact with Sidekick by speaking or by sharing your screen. Voice mode lets you speak instead of type, and screen sharing lets Sidekick guide you through tasks step by step on your actual screen. Voice mode is available on any screen where Sidekick is available, including in the Shopify app.

On this page

Talking to Sidekick

Sidekick offers voice mode on desktop, mobile devices, and Apple Watch. Sidekick automatically detects and responds in the language you're speaking. On desktop and mobile, you can switch between voice and text at any point in a conversation, so you can continue where you left off.

Sidekick provides a summary of your conversation in the chat.

Steps:

Desktop

  1. From your Shopify admin, go to Sidekick, or click the Sidekick icon.

  2. Click the Start voice icon.

  3. Click Continue to give Sidekick access to your microphone.

  4. To switch back to typing or end the conversation, click End call.

Mobile

  1. From the Shopify app, go to any page in your store and tap the Sidekick icon.

  2. In the chat, tap the Start voice icon.

  3. If you're prompted to allow microphone access, then tap Continue.

  4. To switch back to typing or end the conversation, tap End call.

Share your screen with Sidekick

You can share your screen with Sidekick for step-by-step assistance. This can be useful when you're stuck on a task or require additional help.

Steps:

  1. From your Shopify admin, go to Home.
  2. In the Get guidance with a screen share call card, click Start call.
  3. Click Continue to give Sidekick access to your screen.
  4. Choose what you want to share with Sidekick:
    • Browser tab: Share a specific browser tab and keep other tabs and applications private.
    • Window: Share a specific application window, including any tabs or elements within that application, and keep other applications private.
    • Entire screen: Share your entire screen to navigate across multiple applications and documents.
  5. Click Share.
  6. When you're finished, end the call in one of the following ways:
    • In the screen share window, click Stop sharing.
    • In the Sidekick chat window, next to the Call in progress message, click Hang up.
    • In the Sidekick chat window, next to the Share your screen for help message, click End call.

Start a screen share from Sidekick chat

During a conversation, Sidekick might offer screen sharing through a help card when visual guidance can help. To accept, click the screen share option in the help card and follow the prompts to grant screen access.