Considerations for using third-party AI tools with your Shopify store

Data that you share through an AI tool-connected feature is processed by the third-party AI tool company and is subject to that company's terms and privacy policy.

After you provide access to the third-party AI tool, that data is no longer processed by Shopify. How the third-party AI tool uses, retains, or processes data after the data is shared isn't controlled by Shopify.

Under Section 9.9 of the Shopify Terms of Service, you're responsible for your use of third-party services. That responsibility includes the data that you share with any third-party tool, and meeting your own obligations to your customers under applicable laws. Applicable laws include, but aren't limited to, privacy laws such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

When you connect an AI tool, you take on the following responsibilities:

• Reviewing the terms and privacy policy of the AI tool that you connect to before activating the integration.
• Ensuring that your use of connected AI tools meets your obligations to your customers under applicable laws.
• Monitoring your store for any changes that a connected AI tool makes.

AI outputs can contain errors, so review any information or action that you ask the AI tool to take to confirm its accuracy.

If an AI tool makes an incorrect change to your store, then you're responsible for that change. Actions that connected AI tools take on your behalf aren't reviewed or approved by Shopify.

A connected AI tool can make changes such as updating product listings, changing prices, and editing a theme that isn't published. Before you complete setup, confirm whether the tool requires write access, and whether the tool asks you to confirm before it makes a change.

A connected AI tool works within the data access that you approve, and some changes to your store can be made only in your Shopify admin. Review the following considerations:

• Editing your live theme: A connected AI tool can change a theme that isn't published, but it can't edit your live theme, publish a theme, or delete one. To change your storefront's design, duplicate your theme in your Shopify admin, let the tool edit the copy, and then publish the copy yourself.
• Changing store settings: A connected AI tool can't change settings such as your plan, payments, taxes, or domains.
• Editing data without write access: A connected AI tool can read data but not change it, unless you approve write access. Access also depends on the permissions of the staff account that the tool acts through. Some connector actions are read-only by design, which the AI tool's provider controls.
• Moving money or changing paid orders: A connected AI tool can't issue refunds, cancel or capture orders, mark orders as paid, process returns, or create and adjust gift cards. These actions are blocked even when you approve write access.
• Changing many items at once: A connected AI tool changes items one at a time, so a large batch can stop partway, and some actions cover only a limited number of items. If a batch doesn't complete, then finish it in your Shopify admin.
• Finishing your store setup: A connected AI tool can help with some tasks, but your Shopify admin is still required for payments, taxes, domains, and launch readiness.