Verifying your identity as a Shopify Partner

Here's what to expect when you verify your identity:

• You'll complete the verification through a Shopify technology partner.
• You might need to use a mobile device or a browser with camera access.
• You'll be asked to capture a government-issued photo ID.
• You'll complete a selfie or liveness check to confirm your identity.
• If verification is required, then you must complete it before submitting the collaborator request.
• Shopify Support can help troubleshoot the verification flow, but can't accept ID documents directly or manually approve verification.

You might need to verify your identity when requesting collaborator access. If verification is required, then complete it before submitting the request.

Identity verification is required for sending a collaborator request only. It doesn't apply to existing collaborations where a merchant has already granted you access.

If you've already completed a successful identity verification check, then you might not need to complete it again for another collaborator request.

If you're unable to complete verification after following the troubleshooting steps on this page, then contact Shopify Support. Support can help troubleshoot the verification process, but can't manually approve or bypass verification.

To complete identity verification, you need the following:

• A valid government-issued photo ID.
• A device with a working camera, such as a mobile phone, laptop, or desktop webcam.
• Permission for your browser to access your camera.
• A stable internet connection.

If you're asked to verify your identity, then complete the verification flow from the prompt in your partner account.

Steps:

1. From the identity verification prompt, click Start.
2. Review the information shown and accept the consent step to continue.
3. Use your device camera to take a photo of the front and back of your ID document, or follow the instructions to upload your ID if that option is available.
4. Complete the selfie check when prompted.
5. Submit your verification.
6. After your verification is submitted, return to the partner action you were trying to complete.

If your verification isn't submitted successfully, then begin the process again and review the troubleshooting guidance on this page.

Providing your ID document

To help your ID document pass verification, follow these guidelines:

• Use an original, valid government-issued photo ID.
• Capture a clear, well-lit image without glare.
• Use a live photo of your ID with your mobile device instead of a photocopy, screenshot, scan, or edited image.
• Make sure all four corners of the ID are visible.
• Place your ID against a dark, plain background.
• Don't block, cover, or edit any part of your ID document in the image.

Completing the selfie check

To help your selfie check pass verification, follow these guidelines:

• Allow your browser to access your camera.
• Remove sunglasses, masks, and anything else covering your face.
• Use ambient lighting and avoid sitting in front of bright or overhead lights.
• If your desktop webcam image is low quality, then try completing the check on a mobile device.

If you can't complete identity verification, then try these general steps first:

• Refresh the page, and then restart the verification flow from the prompt.
• Make sure that your device camera works and your browser has permission to use it.
• Turn off VPNs, ad blockers, and privacy extensions, and then try again.
• Make sure that pop-ups and redirects aren't blocked for Shopify.
• Try a different supported browser or device.

If the problem continues, then find your issue in the following sections.

If you've tried the troubleshooting steps and still can't complete identity verification, then contact Shopify Support. Don't send your ID document or selfie to Support. Only submit identity documents through the verification flow.