Configuring Shopify Inbox
After you install the Shopify Inbox app on your store, you can configure settings for your Inbox. These settings apply to conversations handled by your staff, including notifications, quick replies, message preferences, and availability. Use these settings to keep response workflows consistent across staff members and to help customers receive the right message when your team is unavailable.
The Inbox agent is an opt-in feature. If you already use Inbox on your store, your conversations stay with your staff until you activate the Inbox agent. Inbox agent settings are managed separately from staff Inbox settings. To choose when the Inbox agent handles conversations, configure its persona, and review performance, refer to Assigning your Inbox agent to conversations.
You can change Inbox settings at any time by going to Shopify Inbox and then clicking Settings.