Configuring chat settings and appearance for Shopify Inbox
This section covers your chat settings, customer sign-in options, instant answers, and automatic first replies. Your greeting, availability hours, and automatic first replies apply to conversations that your staff handle. The Track my order option is available regardless of whether your Inbox agent is active. When the Inbox agent is assigned to conversations, it uses its own persona and configuration, which you can manage from the Inbox page in your Shopify admin.
From your Shopify admin, in the Inbox channel, you can manage your chat settings, instant answers, and first replies.
From your Shopify admin, in the theme editor, you can turn on chat for your online store and customize the appearance and placement of your chat button and greeting message.